At Human Concern International (HCI), we recognize that donors entrust us with their contributions to support humanitarian aid and global relief efforts. We are fully committed to managing these funds responsibly, ethically, and transparently to ensure they are used for the intended charitable purposes.
HCI prioritizes fund allocation based on donor preferences and designated projects. When a donor specifies a particular country or initiative, we strive to direct the funds accordingly. However, in cases where specific projects may no longer require funds due to unforeseen circumstances—such as a program completion or regulatory restrictions—HCI reserves the right to reallocate donations toward other high-priority initiatives that support vulnerable communities. This ensures that every contribution continues to make a meaningful impact where it is most needed.
HCI’s donations support a wide range of humanitarian initiatives, including:
Our annual reports and financial statements ensure complete transparency regarding fund distribution and impact.
Can a Charity Return a Donor’s Gift?
According to Canadian charitable laws, once a donation is made, ownership is legally transferred to the charity, meaning that refunds are generally not permitted. Registered charities, including HCI, must use all donations strictly for their stated charitable objectives.
However, in exceptional cases where an error has occurred—such as an incorrect donation amount or a duplicate payment—HCI may consider refund requests on a case-by-case basis. If you believe an error has been made with your donation, please get in touch with our donor support team as soon as possible to discuss the next steps. See the Canada Revenue Agency for further details.
At HCI, we believe in full transparency with our donors. To maintain trust, we:
HCI remains dedicated to upholding the highest ethical standards in managing charitable donations. Your generosity enables us to continue making a lasting impact on communities in need.
For further inquiries about our donation policy, designated fund allocation, or refund requests, please contact us via our contact page or donor support team.
Human Concern International is the oldest Muslim relief organization in Canada, fighting poverty for over 45 years.
We are a registered charity with the CRA. Charitable Registration No. 107497125 RR 0001